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Story of the
Project

Myfieldheroes, abbreviated as MFH, is a Field Service Management application developed by PiTangent. The application's primary goal is to streamline and enhance the management of essential aspects of a business, such as assigning tasks to field executives, collecting payments, and managing various job criteria. It serves as a comprehensive solution for companies to ensure the maximum productivity of their on-field workforce across different geographic locations. By bridging the gap between field executives and headquarters (HO), MFH provides a smarter way to manage on-field operations effectively.

Initial
Challenges/
Obstacles/
Problems

Inefficient Field Service Management: Many companies faced challenges in managing on-field operations, leading to delays, inefficiencies, and decreased customer satisfaction.

Communication Gaps: The lack of a reliable platform to facilitate communication and coordination between field executives and the headquarters often resulted in mismanagement and errors.

Tracking and Reporting Issues: Keeping track of service requests, pending tasks, and the progress of field executives was a cumbersome and error-prone process.

Solution/Feature

PiTangent addressed these challenges by developing Myfieldheroes (MFH) with the following key features:

Consigning Executives 1

MFH provides a seamless process for assigning tasks and responsibilities to field executives, ensuring that jobs are distributed efficiently.

Payment Collection 2

The application includes features for collecting payments on-site, reducing payment delays, and improving cash flow.

Customer Query Resolution 3

MFH enables field executives to resolve customer queries in real-time, enhancing customer satisfaction and reducing service delivery crises.

Tracking and Reporting4

The app offers robust tracking and reporting tools, allowing companies to monitor the progress of field executives, track service requests, and generate insightful reports for better decision-making.

The technology
used

Web Technology Stack

Laravel Blade Template

App

Kotlin

Swift

Final Result

The introduction of Myfieldheroes (MFH) revolutionized field service management for numerous businesses. The application successfully addressed the initial challenges and provided the following benefits:

Efficiency Improvement: Field service operations became significantly more efficient, reducing delays and improving the overall productivity of on-field executives.

Enhanced Communication: MFH bridged the communication gap between field executives and headquarters, ensuring that important information is shared in real-time.

Improved Customer Satisfaction: With the ability to resolve customer queries promptly and provide on-site services effectively, customer satisfaction levels increased.

Data-Driven Decision Making: The tracking and reporting features allowed companies to make data-driven decisions, optimize their field operations, and reduce service delivery crises.

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