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Intelligent facility management platform
Built and operated by PiTangent
NASSCOM-certified AI and technology company
Founded in 2015
Offices in India, USA, UK, and Netherlands
Managing a Facility Without Intelligent Tools Is a Daily Crisis
Residential communities, office buildings, and industrial facilities generate hundreds of operational touchpoints every day - complaints, work orders, visitor entries, maintenance jobs, vendor invoices, energy consumption, and billing cycles. Most facilities still manage these through phone calls, spreadsheets, and WhatsApp groups. The result is predictable: maintenance requests get lost, visitors go unverified, assets fail without warning, and facility managers spend their day reacting rather than managing.
Complaints Get Lost. Work Gets Delayed.
Without a structured system, maintenance requests are raised on WhatsApp, assigned verbally, and never tracked - leading to missed SLAs, repeated complaints, and frustrated residents or tenants.
Visitor Management Is a Security Gap
Manual gate registers and paper visitor logs leave facilities exposed - no verification, no audit trail, and no way to track who entered and when. One unauthorised entry can become a liability.
Maintenance Is Reactive, Never Preventive
Without asset tracking and scheduled preventive maintenance, facilities fix what breaks rather than preventing breakdowns - incurring higher repair costs, unplanned downtime, and accelerated asset deterioration.
Billing and Compliance Is a Constant Battle
Manual maintenance fee collection, invoice generation without VAT compliance, and untracked vendor payments create payment disputes, audit exposure, and cash flow uncertainty across the facility.
One Intelligent Platform. Every Facility Role. Every Operational Layer.
A web portal for facility management. A mobile app for residents and field staff. An IoT layer for the building itself.
Fylax is a facility management SaaS platform with connected interfaces for every stakeholder in a facility. The web-based admin portal gives facility managers, RWA committees, and ownership teams a real-time command centre – open complaints, work order status, visitor logs, vendor performance, energy consumption, billing status, and asset health – all in one dashboard. The mobile app gives residents and field staff a self-service interface: residents raise complaints, track resolution, receive visitor pre-approvals, and view invoices; field staff receive work orders, log completion, and update asset records directly from the site.
What separates Fylax from standard property management software is the intelligence layer. Fylax integrates with IoT sensors and smart building systems to bring real-time operational data – energy consumption, equipment health, access control events – into the management workflow. The Digital Twin module creates a live virtual replica of the facility that enables predictive maintenance before equipment fails. The WhatsApp AI Resident Assistant gives every resident a 24-hour self-service channel – without downloading an app. Fylax is not just a management tool. It is an intelligent operating system for the built environment.
Everything Your Facility Needs. Managed from One Platform.
Smart Complaints & Work Orders
Structured complaint logging and automated work order assignment - every resident or tenant request captured, assigned, tracked, and resolved with a full audit trail and SLA monitoring.
- ● Residents raise complaints via web app, mobile app, or WhatsApp - auto-categorised by type and priority on receipt
- ● Work orders auto-assigned to the relevant maintenance team or approved vendor based on complaint category rules
- ● Real-time status updates pushed to the resident at every stage: raised, assigned, in-progress, resolved
- ● SLA tracking: automated alerts triggered when a work order approaches or breaches its response time target
Visitor & Gate Management (QR-Based)
Fully digital visitor management with QR code pre-authorisation - replacing paper gate registers with a verified, auditable, real-time system that keeps residents in control of their visitor access.
- ● Residents pre-authorise expected visitors via the app and generate a unique one-time QR code
- ● Visitors present the QR at the gate for instant verified entry - no manual logging, no delays, no unverified access
- ● Gate staff get a mobile interface to scan QR codes, log walk-in visitors, and flag unauthorised entries
- ● Full visitor log: timestamps, photo capture, entry and exit records - accessible to facility management and security
VAT-Compliant Billing & Invoicing
Automated maintenance fee collection, VAT-compliant invoice generation, and payment tracking - eliminating the manual billing processes that create disputes, delays, and compliance exposure.
- ● Automated generation of maintenance fee invoices and ad-hoc charge invoices on schedule or on demand
- ● VAT calculation, application, and reporting built into every invoice - no manual tax computation required
- ● Payment tracking dashboard: outstanding, paid, and overdue invoices with automated payment reminder notifications
- ● Audit-ready financial reports: facility accounts summary, VAT returns, and ownership financial review exports
Preventive Maintenance & Asset Tracking
Complete asset lifecycle management with scheduled preventive maintenance - replacing reactive repair cycles with a planned programme that reduces costs, extends asset life, and eliminates surprise failures.
- ● Asset register: every piece of equipment logged with make, model, installation date, warranty period, and service history
- ● Preventive maintenance schedules: automated work orders generated based on time intervals, usage metrics, or condition thresholds
- ● Maintenance history: full service record for every asset - accessible to managers, vendors, and auditors at any time
- ● Asset health scoring: Fylax flags assets approaching end-of-life or showing deteriorating performance patterns
Vendor & Contractor Performance
End-to-end vendor management - from onboarding and contract documentation to work order assignment, invoice approval, and structured performance scoring across every service category.
- ● Vendor register: contract terms, service scope, rate cards, insurance documents, and compliance records stored centrally
- ● Work orders assigned to vendors with scope, timeline, and digital acceptance confirmation - no verbal assignments
- ● Vendor performance scoring: SLA compliance rate, resident feedback ratings, and work quality scores per vendor
- ● Invoice approval workflow: vendor submits invoice against a specific work order; manager approves before payment processing
Real-Time Dashboards & Predictive Analytics
Live operational intelligence across every function - complaints, maintenance, energy, visitors, and billing - with predictive analytics that surface issues before they escalate.
- ● Live operational dashboard: open complaints, pending work orders, overdue invoices, active visitors, and energy consumption
- ● Trend analytics: complaint category patterns, resolution time trends, maintenance cost trajectories, and vendor performance
- ● Predictive alerts: Fylax identifies patterns signalling future equipment failures, billing disputes, or SLA breach risks
- ● Custom report exports for ownership review, audit, regulatory compliance, and ESG reporting requirements
Beyond Facility Management - The Intelligent Building Layer
IoT & Smart Building Integration
Fylax connects to IoT sensors, energy meters, HVAC systems, access control, and equipment health monitors - bringing live operational data from the building itself into the facility management dashboard.
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Real-time sensor data: energy, temperature, access events, and equipment status on the Fylax dashboard
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Automated threshold alerts - triggered before a system fails or a compliance limit is exceeded
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Integration with leading smart building systems and BMS via API and standard protocols
Visitor & Gate Management (QR-Based)
Fylax creates a live virtual replica of the facility - a real-time model reflecting the actual condition of every asset, system, and space, enabling predictive maintenance before failures occur.
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Digital Twin built from the facility's asset register, IoT data feeds, and maintenance history
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Facility managers visualise equipment health, space utilisation, and system performance in the twin environment
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Predictive maintenance: Fylax identifies which assets are likely to fail and schedules preventive work automatically
VAT-Compliant Billing & Invoicing
Automated maintenance fee collection, VAT-compliant invoice generation, and payment tracking - eliminating the manual billing processes that create disputes, delays, and compliance exposure.
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Automated generation of maintenance fee invoices and ad-hoc charge invoices on schedule or on demand
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VAT calculation, application, and reporting built into every invoice - no manual tax computation required
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Payment tracking dashboard: outstanding, paid, and overdue invoices with automated payment reminder notifications
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Audit-ready financial reports: facility accounts summary, VAT returns, and ownership financial review exports
Digital Twin & Predictive Maintenance
Complete asset lifecycle management with scheduled preventive maintenance - replacing reactive repair cycles with a planned programme that reduces costs, extends asset life, and eliminates surprise failures.
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Asset register: every piece of equipment logged with make, model, installation date, warranty period, and service history
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Preventive maintenance schedules: automated work orders generated based on time intervals, usage metrics, or condition thresholds
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Maintenance history: full service record for every asset - accessible to managers, vendors, and auditors at any time
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Asset health scoring: Fylax flags assets approaching end-of-life or showing deteriorating performance patterns
WhatsApp AI Resident Assistant
Residents interact with Fylax directly through WhatsApp - raising complaints, checking work order status, viewing invoices, and receiving facility announcements - with no app download required.
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Conversational AI interface available 24 hours a day - instant responses to routine queries at any time
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Complaint submission via WhatsApp: resident describes the issue in natural language, AI categorises and logs it automatically
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Escalation to human facility manager when the AI identifies queries requiring judgment
Energy Monitoring & ESG Reporting
Real-time energy consumption monitoring across the facility - with ESG reporting tools that give ownership the data needed for sustainability disclosures, LEED submissions, and board reporting.
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Energy dashboard: consumption by floor, zone, system, and time period - with anomaly detection for unusual usage
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Carbon footprint tracking: Fylax calculates Scope 1 and Scope 2 emissions from facility energy data
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ESG report exports: structured sustainability reports aligned with common disclosure frameworks
Built for Every Type of Facility
Residential Communities
Housing societies, apartment complexes, gated communities, and RWAs. Fylax manages resident complaints, visitor gate access, maintenance fee billing, and common area upkeep - giving RWA committees full operational visibility without the administrative burden.
Commercial Buildings
Office towers, business parks, co-working spaces, and retail malls. Fylax manages tenant complaints, access control, preventive maintenance for shared systems, energy monitoring, and multi-tenant billing - keeping occupiers satisfied and operations efficient.
Industrial Facilities
Manufacturing plants, warehouses, factories, and logistics hubs. Fylax tracks heavy machinery maintenance schedules, manages contractor work orders, monitors energy consumption, and integrates with industrial IoT sensors to maintain uptime and regulatory compliance.
Mixed-Use Developments
Multi-purpose properties combining residential, retail, and commercial units. Fylax manages cross-segment operations from a single platform - separate billing structures, distinct complaint workflows, and shared asset maintenance - across all zones in one dashboard.
Hospitality Properties
Hotels, service apartments, resorts, and managed accommodations. Fylax handles room and common area maintenance work orders, vendor management, energy monitoring, and guest-facing complaint handling through the WhatsApp AI channel.
Healthcare Facilities
Hospitals, clinics, diagnostic labs, and medical centers. Fylax manages the critical infrastructure maintenance schedules required for healthcare compliance - HVAC, sterilisation equipment, backup power - alongside visitor management and regulatory audit documentation.
Getting Fylax for Your Facility Is Straightforward
Tell Us About Your Facility
Reach out to the PiTangent team with your facility details - type, size, number of units or tenants, and the specific management challenges you are trying to solve. We will come back to you with a clear deployment plan, a realistic timeline, and an honest assessment of what Fylax can do for your facility. No sales pitch. No obligation.
We Configure Your Platform
PiTangent configures Fylax for your specific facility - property structure, unit types, maintenance teams, vendor list, billing configuration, and IoT integration setup. You review and approve the configuration before anything goes live to your residents, tenants, or field staff.
Go Live with Full Onboarding Support
Your residents, tenants, management team, and vendors get access to Fylax. PiTangent runs onboarding sessions, provides training materials, and stays available through the first billing cycle and operational month. After go-live, the PiTangent support team remains accessible for configuration changes, feature questions, and technical issues.
Results Our Customers Will Vouch For
Specific outcomes, verified reviews, and real names behind them.
Lorenzo Javier Martínez-Moya Scharpf
Founder, 4kaster
Esteban Sánchez Botero
Founder, Sánchez Analytics
Mohamed Arishi
Founder , RINKU
Kimberly Moses
Business Partner, Credit Butterfly
Bert Paesbrugghe
Founder, Evaluations Hub
Bob Strauss
Founder and CEO, RePredict
David Kamjoo
Founder, SacredCow Studio
Solo Steven Gisanrin
Founder, Care App
Frequently Asked Questions About Fylax
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