Software Rescue Service

Software Rescue Service - We Fix, Recover, and Modernise Failing Software Projects

PiTangent rescues stalled, broken, and critically underperforming software projects – from emergency bug fixes and security patches through to full legacy modernisation and re-architecture – across healthcare, finance, e-commerce, logistics, and education.

What is Software Rescue?

Software rescue is the process of diagnosing, stabilising, and restoring a failing, stalled, or underperforming software project – without the time and cost of starting from scratch. If your project is stuck, throwing errors, bleeding performance, or has been abandoned by a previous team, PiTangent assesses what is salvageable and builds a structured rescue plan before any work begins.

Types of AI Agents We Build

Failed Project Recovery

Your project has been delivered but does not work, abandoned by a previous team, or is stuck at a stage that cannot move forward. We step in, audit the codebase, identify what is salvageable, and build a structured recovery roadmap - getting your project to a working, deployable state.

Legacy Code Modernisation

Outdated codebases running on deprecated frameworks, unsupported libraries, or obsolete architecture that is too fragile to extend. We modernise legacy systems incrementally - refactoring, updating dependencies, improving documentation, and introducing modern tooling without disrupting what is working.

Bug Fixing & Performance Optimisation

Critical bugs, memory leaks, slow queries, API timeout issues, and UI crashes that your current team cannot resolve. We identify root causes rather than applying surface-level patches - delivering performance improvements and stable builds that survive production traffic.

Security & Vulnerability Rescue

Known CVEs, exposed API keys, unpatched dependencies, SQL injection vulnerabilities, or a recent security incident. We perform a full security audit, patch critical vulnerabilities, implement security headers and access controls, and harden your application against the most common attack vectors.

Technical Debt Reduction

Accumulated shortcuts, untested code, missing documentation, inconsistent patterns, and spaghetti architecture that makes every new feature take twice as long to build. We systematically reduce technical debt - introducing testing, improving code structure, and establishing standards that make the codebase maintainable again.

Cloud Migration & Re-architecture

Monolithic applications that cannot scale, on-premise systems that need cloud migration, or architectures that collapse under load. We re-architect your application for cloud-native infrastructure - microservices, containerisation, auto-scaling, and CI/CD pipelines that grow with your business.

Ignore vs Rebuild vs New Team vs PiTangent - What Happens?

Decision Factor Ignore the Problem Rebuild From Scratch Hire a New Dev Team PiTangent Software Rescue
Time to resolution Problem compounds daily 12-24 months minimum Months to understand codebase Rescue plan in 2 weeks
Cost Grows - user loss + dev time Very high - full rebuild High - ramp-up + build time Lower - rescue existing code
Risk to existing users Ongoing - errors continue Complete disruption during rebuild High during transition Minimal - incremental fixes
Business continuity Interrupted - daily firefighting Fully halted during rebuild Uncertain during handover Maintained throughout rescue
Existing code preserved? N/A - nothing improves No - discarded Sometimes - depends on team Yes - 60-80% typically saved
Institutional knowledge Lost gradually Lost - start from zero Rebuilt slowly over months Documented and retained
Timeline to working product Unknown - worsening 12-18 months 6-12 months 4-20 weeks (scope-dependent)
Right when Never - this path compounds Codebase is truly unsalvageable You have 12+ months to wait Project needs recovery now

Our Software Rescue Toolkit

Code Audit & Static Analysis

SonarQube, ESLint, PHPStan, and language-specific linters identify code smells, cyclomatic complexity, duplication, and anti-patterns. Every rescue engagement starts with a full static analysis before any fix is written.

Performance Profiling

New Relic, Datadog, Chrome DevTools, Lighthouse, and database Explain Plans identify the specific queries, API calls, and rendering paths responsible for slow load times and timeout errors.

Security Scanning

OWASP ZAP, Snyk, Burp Suite, and Dependabot scan for CVEs, exposed credentials, injection vulnerabilities, broken authentication, and misconfigured security headers across the full application stack.

Dependency & CVE Auditing

npm audit, pip-audit, Composer outdated, and OWASP Dependency Check identify vulnerable, abandoned, or end-of-life packages across the application's full dependency tree - with a prioritised update plan.

Database Optimisation

Slow query logs, Explain Plan analysis, index review, and schema normalisation audits identify the specific database bottlenecks causing timeouts, deadlocks, and poor read/write performance under production load.

Architecture Review & Re-design

Codebase mapping, dependency graph analysis, and architecture diagrams identify structural problems - monolithic coupling, circular dependencies, missing abstraction layers - and produce a prioritised refactoring plan.

Foundation Models & Platforms

Languages & Frameworks We Rescue

Cloud & Infrastructure

Testing & Quality Gates

Software Rescue by Industry

Healthcare

  • Patient portal throwing critical errors
  • EMR / EHR system performance rescue
  • HIPAA compliance vulnerability patching
  • Healthcare app abandoned by agency
  • Legacy medical records modernisation

Finance

  • Payment gateway integration failures
  • Banking platform security rescue
  • Trading app latency optimisation
  • Compliance audit failure remediation
  • Legacy fintech modernisation

E-commerce

  • Store crashing under peak traffic
  • Checkout flow breaking at payment
  • Legacy Magento or OpenCart rescue
  • Abandoned D2C platform recovery
  • Performance rescue for Black Friday readiness

Logistics

  • Fleet tracking app throwing errors
  • Route optimisation platform failures
  • Warehouse management system rescue
  • EDI integration breaking silently
  • Legacy logistics system modernisation

Education

  • LMS platform crashing at term start
  • Student data portal security rescue
  • EdTech app abandoned mid-build
  • E-learning platform performance fix
  • Legacy SCORM system modernisation

Healthcare

  • Patient portal throwing critical errors
  • EMR / EHR system performance rescue
  • HIPAA compliance vulnerability patching
  • Healthcare app abandoned by agency
  • Legacy medical records modernisation

Finance

  • Payment gateway integration failures
  • Banking platform security rescue
  • Trading app latency optimisation
  • Compliance audit failure remediation
  • Legacy fintech modernisation

E-commerce

  • Store crashing under peak traffic
  • Checkout flow breaking at payment
  • Legacy Magento or OpenCart rescue
  • Abandoned D2C platform recovery
  • Performance rescue for Black Friday readiness

Logistics

  • Fleet tracking app throwing errors
  • Route optimisation platform failures
  • Warehouse management system rescue
  • EDI integration breaking silently
  • Legacy logistics system modernisation

Education

  • LMS platform crashing at term start
  • Student data portal security rescue
  • EdTech app abandoned mid-build
  • E-learning platform performance fix
  • Legacy SCORM system modernisation

Our 6-Stage Software Rescue Process

STEP 01

Emergency Assessment & Triage

We access the codebase, run static analysis and dependency audits, and identify the critical issues within the first 5 business days.

STEP 02

Root Cause Analysis

We diagnose the underlying cause of each critical issue - not just the symptom - so fixes hold rather than reopening as new variants of the same problem.

STEP 03

Rescue Plan & Priority Fixes

We produce a detailed rescue roadmap: what is salvageable, what needs rebuilding, what needs patching first, and a fixed timeline with costs before any development begins.

STEP 04

Incremental Repair & Refactoring

We fix critical issues first, then improve performance and security, then refactor structure - all incrementally, so the application remains live and usable throughout the rescue.

STEP 05

Testing & Quality Validation

Unit, integration, security, and load testing at each rescue stage - plus regression testing to verify that fixes do not introduce new issues into previously working functionality.

STEP 06

Handover & Future-Proofing

Full code documentation, architecture diagrams, maintenance roadmap, and team knowledge transfer - so your internal team or next partner can maintain the rescued codebase independently.

Pricing Guide

Transparent pricing for software rescue projects at all scales. All projects include full IP ownership and a detailed rescue report before development begins.

Tier 1 - Code Audit & Rescue Report
5–10 business days
  • Static analysis
  • Security scan
  • Dependency audit
  • Performance profiling
  • Architectural review
  • No development work included
Get Custom Quote
Tier 2 - Bug Fix & Performance Rescue
4–16 weeks
  • Crash bugs
  • Security vulnerabilities
  • Performance bottlenecks
  • Failing integrations
  • Dependency updates and basic refactoring to stabilise the codebase
  • Includes regression test suite
Get Custom Quote
Tier 3 - Legacy Modernisation
3–9 months
  • Framework upgrade
  • Dependency replacement
  • Database optimisation
  • Architecture refactoring
  • CI/CD pipeline introduction
  • Test coverage build-out
  • Security hardening
Get Custom Quote
Tier 4 - Full Platform Re-architecture
6–18 months
  • Full system design
  • Microservices migration
  • Cloud-native rebuild
  • Data migration
  • Parallel running
  • Cutover to the new system with zero data loss
Get Custom Quote
Tier 1 - Code Audit & Rescue Report
5–10 business days
  • Static analysis
  • Security scan
  • Dependency audit
  • Performance profiling
  • Architectural review
  • No development work included
Get Custom Quote
Tier 2 - Bug Fix & Performance Rescue
4–16 weeks
  • Crash bugs
  • Security vulnerabilities
  • Performance bottlenecks
  • Failing integrations
  • Dependency updates and basic refactoring to stabilise the codebase
  • Includes regression test suite
Get Custom Quote
Tier 3 - Legacy Modernisation
3–9 months
  • Framework upgrade
  • Dependency replacement
  • Database optimisation
  • Architecture refactoring
  • CI/CD pipeline introduction
  • Test coverage build-out
  • Security hardening
Get Custom Quote
Tier 4 - Full Platform Re-architecture
6–18 months
  • Full system design
  • Microservices migration
  • Cloud-native rebuild
  • Data migration
  • Parallel running
  • Cutover to the new system with zero data loss
Get Custom Quote

Fast Answers for Serious Buyers

Clear answers on rescue triggers, approach, timelines, and code ownership.

Your project likely needs rescue services if you are experiencing one or more of these: the software is stuck at a stage that cannot progress; users are reporting frequent errors, crashes, or data issues your current team cannot resolve; the application has serious performance or scalability problems; there are known or suspected security vulnerabilities; the original development team has left and the codebase is undocumented; or the project was delivered but is not meeting the requirements in your original scope. Contact us for a free initial assessment - we will tell you honestly what is salvageable and what the recommended path forward is.

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Book a quick consult or get a cost & timeline estimate.

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